Email, Phone Or Live Chat Support – How to Best Serve Your Customers
In technical support there are generally 3 options for providing the customer support services needed by your customer: Email, Live Chat, and Phone. Each one has its own advantages depending on the nature of your products or services. As a rule of thumb, you should choose the support system(s) that will make your customer most comfortable and satisfied. But how do you know which form is best for your company? Here are some advantages of email support, live chat support and phone support.
Email Support:
Cheapest form of support
– No need for expensive telephone equipment or land lines
– Best for companies with global customers
– Free for customer to receive help
Does not need to be 24/7 support
Will lead to reduced number of phone or live chat contacts
– Customers who have requests or need solutions that do not need to be solved immediately can use this … Read more
