Travel insurance claims cause frustrations from pandemic cancellations

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Travel insurance claims cause frustrations from pandemic cancellations

Covid cancelled Carrol Colbert’s trip to Africa. She’s been struggling to figure out why her trip insurance won’t cover a refund.

Travel insurance issues — Carrol Colbert reads through her travel insurance policy from a trip she booked before the pandemic.

MACON, Georgia (41NBC/WMGT)— Carrol Colbert loves to travel. She’s been to New York, Las Vegas, and even Egypt.

In December of 2019, she booked a trip with her sister for the following June to Morocco and Senegal through Great Value Vacations and CheapOair. Since the trip cost more than $5,000, she purchased travel insurance through Trip Mate.

As the trip approached, the pandemic ruined her plans.

“The company cancelled the trip. I said I’ll just take a refund because I have trip insurance. Well they advised me because of this pandemic we cannot give you a refund,” she said.

Colbert was surprised she wouldn’t get a refund. After contacting Trip Mate, they told

Travel, leisure, hospitality industry trends

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Travel boom or travel bust?

It’s been more than one year since travel host and producer Rachel Rudwall boarded an airplane. The days of shooting her overseas adventures on TV came to a crashing halt last year. Like many of us, the COVID-19 pandemic squashed any hopes of long-distance trips and travel adventures. It was especially crippling for those working in the travel and hospitality industry.

“For me, the pandemic meant there were new concerns and new ways of deciding each person’s level of responsibility in the global response,” Rudwall shared with BBB. “I had to pivot what I’ve been doing over the last year to working in different roles.”

Rudwall’s travel turned into a full-time business before the pandemic. As a professional traveler and storyteller, Rudwall shares her adventures on TV and through photography with her more than 100-thousand