AWS explains outage and will make it easier to track future ones

Amazon Web Services CEO Adam Selipsky delivers a keynote address during the AWS re:Invent conference in Las Vegas on November 30, 2021.

Noah Berger | Getty Images

Amazon Web Services on Friday published an explanation for an hours-long outage earlier this week that disrupted its retail business and third-party online services. The company also said it plans to revamp its status page.

The problems in Amazon’s large US-East-1 region of data centers in Virginia began at 10:30 a.m. ET on Tuesday, the company said.

“An automated activity to scale capacity of one of the AWS services hosted in the main AWS network triggered an unexpected behavior from a large number of clients inside the internal network,” the company wrote in a post on its website. As a result, devices connecting an internal Amazon network and AWS’ network became overloaded.

Several AWS tools suffered, including the widely used EC2 service that

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