BBB Column: Tips for happy holiday returns | Business

The holiday season is coming to an end and many may be heading back to stores for refunds or exchanges. According to the National Retail Federation (NRF) Retail Security Survey, the retail industry will lose an estimated $3.5 billion to retail fraud during the 2021 holiday season. Better Business Bureau serving Central East Texas (BBB) reminds consumers that in Texas, refund and exchange policies are not required by law so it’s best to know before heading to the counter.

“Returning an item can be inconvenient and frustrating,” Mechele Agbayani Mills, President and CEO of BBB Serving Central East Texas said. “However, becoming familiar of the company’s return policy beforehand can help alleviate some of the stress.”

BBB offers the following consumer tips for hassle-free returns and exchanges:

Read the product warranty. The retail store may not be liable if the product turns up defective or damaged. You may be required

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