How ‘the Client Is Constantly Right’ Has Led to Retail Employee Harassment

  • The mantra “The client is often proper” has been baked into the American retail working experience.
  • Though it originated above a century back, it is really been perpetuated by businesses like Amazon.
  • The pandemic has discovered just how a lot shoppers imagine they need to generally get their way.

If you will find 1 unifying concept among American buyers, it’s that they are usually right. 

Just after all, which is what we’ve been taught to feel for around a century: that the buyer is never ever wrong, at minimum inside the 4 partitions of a Starbucks or a Walmart. It is really an ethos that has guided every thing from the increase of early department merchants to write-up-Entire world War II suburban malls — and, in much more new moments, e-commerce behemoths like Amazon. 

But now, 18 months into the pandemic, it can be

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