BBB investigates Austin shipping company
AUSTIN (KXAN) — Missing gifts, lost packages and misleading tracking information just two weeks before Christmas.
Those are frustrations KXAN is hearing from several viewers regarding their recent experiences with LSO/Lone Star Overnight shipping company.
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Packages piled up at the LSO/Lone Star Overnight warehouse. (Courtesy: Cyn Taylor) -
Packages piled up at the LSO/Lone Star Overnight warehouse. (Courtesy: Cyn Taylor)
The photo above is what Cyn Taylor captured after she went to the warehouse to try to track down her package.
“I was appalled. I mean, it was already bad when I saw how many packages there were. But then as I continued to drive and see how many were unattended … these are people’s Christmas gifts,” Taylor said.
Taylor told KXAN she ordered a package in early November from Anthropologie and paid for overnight shipping. She said her
