Travel insurance claims cause frustrations from pandemic cancellations
Covid cancelled Carrol Colbert’s trip to Africa. She’s been struggling to figure out why her trip insurance won’t cover a refund.
MACON, Georgia (41NBC/WMGT)— Carrol Colbert loves to travel. She’s been to New York, Las Vegas, and even Egypt.
In December of 2019, she booked a trip with her sister for the following June to Morocco and Senegal through Great Value Vacations and CheapOair. Since the trip cost more than $5,000, she purchased travel insurance through Trip Mate.
As the trip approached, the pandemic ruined her plans.
“The company cancelled the trip. I said I’ll just take a refund because I have trip insurance. Well they advised me because of this pandemic we cannot give you a refund,” she said.
Colbert was surprised she wouldn’t get a refund. After contacting Trip Mate, they told
