Failure reasons in change management are many and varied. But one thing is painfully clear: Any organisational initiative that creates...
A customer service failure, simply defined, is customer service performance that fails to meet an individual's expectations. Typically, when a...
What is the customer's eye? It is what the shopper observes, whether it is a pleasurable sight that is going...
A few days ago, I went to the store to pick up a few items after work, which was the...
An auto attendant is an automated software that presents buyer provider more than the phone. These types of applications are...
Creating the right attitude is paramount to structuring an environment of success. Getting your employees to work with you and...
