Using An Answering Service Over Voicemail
Nowadays, the method of answering the phone has become diverse, albeit complicated. The benefit of using a live telephone answering service versus voicemail, IVR (Interactive Voice Response), is something that businesses contemplate and weigh very carefully every day. A lot of people are still split in the middle as to the advantages and disadvantages. Hence, they remain to be examined rather closely.
Voicemail has become an option for many offices. It’s inexpensive. Readily available and flexible. While many companies have gone the easy way of automated answering, there are still others who value customer service over automation and still stick to old fashioned live operators answering. The answering service industry has seen a steady decline in market share as many businesses have opted to use voicemail. But due to unfavorable responses from using voicemail technology, the answering service industry is steadily gaining its foothold back.
It would seem that the … Read more