***Quality of concern for the contact opportunity of connecting to a client or patron of your service or business.
What makes the quality of your service individual and distinguishable when compared to another vendor of the same category? In whatever industry you choose to subscribe, understand that it can expand your financial status. Entertain a business prospect with grace to the degree of the highest quality. Enhance the thing that you do the best in the utmost excellence of your ability. Do it for yourself first, and please be apprised that as patrons ourselves, we all know that we have many opportunities to entertain when shopping or engaging a service industry selection. Competition is tight nowadays and the one main factor that can make or break a sale is usually the factor that is taken for granted the most: Customer service..
Consumers and patrons, as you and I, are fellow, emotionally driven souls, aspiring to feel appreciated, recognized or understood appropriately or relish the opportunity to be heard. You would think that after so many years of technology and immediacy that society would be less emotional and more logical. It appears, for the most part, at least from my perspective, society has not advanced emotionally as fast as we have technologically…
This poses a unique opportunity for you and me, we can comprehend ourselves and another by utilizing our compassion and empathy. *** WE must learn to respect the true understanding of an opportunity to network, clarify or to fix a problem.
Most employees are hired to complete a task or to fix problems, once this is understood, communicating with discernment begins. There are many forms of language to be utilized in our communication style. Set a higher bar of understanding for both parties involved, you will gladly glean an opportunity. Gain to please, be apprised of you communication style and read the body tone and language of your patron. By being understanding and graceful, in your voice modulation, verbiage and body language you gain the confidence of another soul. Whether on the telephone, or in person, a smile can be perceived even without applying your sense of sight.
So many industries and institutions are in a state of fluctuation and financial correction. Realize that this has no bearing on the quality of service that you and me desire to receive or have the responsibility to give to our patrons and employers.
Everyone has his own constitution and conscience, keep yours focused on a standard of excellence and you shall reap the same seeds that you sow. Caring is an attitude that comes from within; the inside out- not the outside in…
The cost of caring and customer service has no price tag, nor can a corporation quantify, outsource or attempt to manufacture, manipulate or calculate the cost to personalize business transactions. Business transactions done correctly, include a warm smile, an understanding gaze or a patient empathetic connection. An authentic warm encounter is a genuine transaction from one person to another,cannot be duplicated in any country, province or state.
There is no price tag on caring and demonstrating quality service. The price would be unattainable for even the very wealthiest of corporations. They would be unable to pay for something that is easily shared, an emotional novelty and should be free. There is a very high cost for those that are unaware or oblivious to this much-coveted and appreciated fashion of service conduct. It is a form of understanding effective business culture, that can also be included in the employer/employee conduct contract too!
Caring about individual and collective quality is much like a metaphor of an electrical volt that can keep its current for an eternity with a reliable power source: you and me!
Decide to impact your environment regardless of what you see transpiring around you. It is indeed your choice. I am only here to offer a voice to your higher consciousness.
Design an enigmatic way about yourself that is demonstrated by your character, reactions,or controlled emotional responses. Make the time to decompress. Stop! Think; wait up to 10 minutes before you premeditate an angry opinion or give an angry, unnecessary insult. Don’t release unnecessary and oftentimes damaging gossip from your subconscious mind, it won’t help anyone, not even you!
Once critically released words leave your lips the action cannot be erased, eradicated or dismissed; the only one to suffer the consequences is you or me.
If either one of us loses control and gossips, we cannot save the face of our company, employer, or ourselves. Be careful with the words that come out of your mouth. Spoken words can cause a lot of undue damage. Hostile or insulting words spoken out loud for witnesses and for other gossipermongers to spread is not a good way to conduct yourself or good for your business transactions. ***There are gossipmongers everywhere who gladly enjoy redeeming information that is none of their business in the first place…
Many times people(s) have a few bad moments or a bad few days, though this will not last long. Please offer them the same grace period as you would have them offer you if you were presented with the same or a similar situation. Do not personalize a bad reaction. Gain empowerment by immediate discernment, instead, fix your composure and throw back an arrow of kindness. When an arrow of rudeness is aimed at you, you can dodge the arrow. Remember that emotions are oftentimes a symptom of other situations that have nothing to do with your patronage, your customer or with you and me directly.
Patron positive service providers and allow them an opportunity to work along in concert with you or to expand your profit potential. Magnify your moment in the advertising spotlight, or patronage. React as if you are both in a large, coliseum with a well-coiffed audience witnessing the experience on a grand forum or stage. In reality, we are all being guided by our inner thoughts to rise above the fray of drama, discomfort and disease. Cultivate a life of peace harmony, understanding and respect for the Universal energy that guides us one and all.
***I enjoy learning from you and from others offering me knowledge continuously!~