Relocating organization Sirius Van Lines LLC not responsive to prospects or authorities

October 8, 2021, These days Far better Small business Bureau is warning customers about Sirius Van Lines, LLC, a relocating corporation centered in Denton, TX that has acquired an “F” score. BBB serving North Central Texas started out a file on this business in Might of this 12 months after getting a consumer complaint. Given that May well of 2021, BBB has obtained 31 supplemental grievances from buyers in 15 states to which the enterprise has not responded.

In July 2021, BBB obtained an inflow of problems against this business enterprise alleging delays in delivering consumers’ household merchandise. Some complaints are however pending a response from the enterprise, even so, client grievances allege a sample of paying for services for motion and delivery of private, residence inside and household furniture goods across state strains that have not been sent. Complainants state when getting in touch with purchaser support they receive arbitrary and unfulfilled deadlines for supply of their items and some report buyer provider is unreachable via any communication medium.

Just one California client explained to BBB, “The relocating organization showed up to transport my items from Houston to California. It has been around 6-7 weeks and they are not returning my phone calls or providing me with any update on where my things are. The cell phone numbers stated for their account are faux and out of service and the other selection they have for the dispatcher is also not functioning and no one picks up the cellular phone.”

Another North Carolina buyer complained, “I moved from California to North Carolina on May perhaps 15th, 2021 and paid about $2,700 for Sirius Van Strains to move my possessions. It took them more than a thirty day period to arrive and when they did, a ton of my stuff was harmed, some of the packing containers experienced been opened and most importantly, my Mac computer system was lacking and when I attempted to contact their client assistance, my calls and e-mails were dismissed.”

“Better Small business Bureau has generally warned versus fly-by-night movers because this is a person sector in which Trust issues. We inspire all buyers to do business enterprise with BBB Accredited Organizations who have been vetted from our standards”, mentioned Monica Horton, BBB of North Central Texas.   

As part of our investigation, BBB verified that Sirius Van Strains LLC experienced their license revoked by the U.S. Section of Transportation Federal Motor Carrier Protection Administration for “refusal of audit/No Make contact with interstate commerce.” The impacted license amount is US DOT# 3526131. This sort of a license is essential for organizations featuring interstate (i.e. across point out traces) transferring products and services.

For more tips to assistance you obtain a trusted moving corporation, read BBB’s Tips on choosing a mover or our details on shifting ripoffs.

For far more info on federal rules and data:

In the United States, look at out the Federal Motor Carrier Basic safety Administration (FMCSA) internet site, protectyourmove.gov.

Infographic: Five Motives Why Rely on Issues When Choosing a Mover