Texas-based on the net company which sells indoor and outside HDTV antennas has acquired hundreds complaints from shoppers who say they have not been given the merchandise they purchased or been refunded for faulty or missing items. BBB advises warning when dealing with AntennaDeals.com, which lists an address in Flint, TX. AntennaDeals.com marketplaces its website and items extensively on social media web sites.
Problems from shoppers
The company’s web-site claims a two-hour reaction time and a 100% fulfillment assurance on their solutions. Having said that, customers report getting defective products and solutions, a lack of communication immediately after invest in has been manufactured, and a failure to present refunds even soon after a defective item was returned to the enterprise.
BBB has been given 372 complaints in just BBB’s 3-yr reporting time period. Complaints appear from 42 states, and the firm has an “F” Score, the most affordable on BBB’s scale.
A person California gentleman noted: “I emailed, I still left messages, and I did anything to perform with them. They claimed to have a assure, but they were not prepared to dwell up to it.”
“I would just recommend not executing company with them since they do not respond to their telephones, they don’t respond to any e-mails, you will find just no correspondence at all, and even nevertheless they did receive the returned product they presented no refund…absolutely nothing,” 1 Texas woman explained, “But the good thing is for me, my bank refunded me. AntennaDeals did not. I would not propose them to any individual at all!”
BBB has produced various tries to make contact with Management of AntennaDeals.com to address the pattern of issues but has not been given any reaction.
Tips for secure online browsing
BBB offers the adhering to guidelines for people purchasing goods online:
- Know the advertiser. Order from dependable firms, and be very careful of organizations you know tiny or nothing at all about. Test the company’s observe document by going to BBB.org and hunting at their BBB Profile. If you position an buy from an unfamiliar firm, test to achieve a client support consultant by cellphone or e-mail before purchasing. If you cannot reach a genuine man or woman or if you are place on keep for a extensive interval ahead of being in a position to communicate with a representative, it could be an indicator of potential complications.
- Be a savvy shopper. Examine and recognize the company’s phrases and circumstances, which can generally be identified on the company’s web site. Pay out shut awareness to refund or trade policies and be knowledgeable of how extensive you have to return an product in the event you are not contented.
- Consider ahead of you click on. Be specially cautious about email solicitations and on-line adverts on social media web-sites. Many sketchy stores promote wonderful promotions or fashionable outfits that never evaluate up to the advertising hype.
- Pay back by credit rating card. In scenario of a fraudulent transaction, a credit score card supplies supplemental protections it’s less complicated to dispute prices that you did not approve or to get your revenue back if there is a issue. Debit playing cards, pay as you go cards or present playing cards really do not have the same protections as a credit rating card.
For more ideas on how to be a savvy purchaser, go to BBB.org. To report a fraud or scam, go to BBB Scam Tracker.
BBB Serving East Texas contributed to this posting.